To enroll your child using the Swim Waipa app, follow these simple steps:

1. Select Student: Launch the app, navigate to the Enroll section, and select the child you wish to enroll.

2. Filter Classes: Use the top filter bar to select the appropriate Program (e.g., School Aged Swimming) and Level (e.g., Crayfish) to see available spaces.

3. Choose a Class: Find a class with an "Open" status, review the details, and tap the Enroll Now! button.

4. Add Details: Confirm the student selection and add any relevant notes (e.g., "This is Allex's first time doing lessons") before tapping Add to Cart.

5. Checkout: Go to your cart, review the transaction fees, and select your payment method (or apply account credit) to Complete Transaction.

6. Confirmation: Once successful, you can verify the enrollment and payment status under the Account segment of the app. Or Watch Video Tutorial

1. Open the app and go to your child’s profile.

2. Tap Enrollments to view their current class.

3. Select Transfer Enrollment.

4. Use the filters to find the same level in another class time.

5. Scroll through the available classes and choose the one you want.

6. Check the class details and make sure it’s for the correct term.

7. Select the transfer date you want the change to start from.

8. Tap Submit Request.

9. Swim Waipa will receive the request and confirm the transfer.

Or watch a Video Tutorial

1. Open the app and go to your child’s Student Profile.

2. Select Future Absences and choose By Date.

3. Select whether the absence is for a single day or multiple days.

4. Use the calendar to select the specific date of the absence.

5. Add a reason in the Comment section (e.g., "School Camp") and tap Submit.

Once submitted, your absence will show as "Approved." Or watch a Video Tutorial

1. Open the app and go to Account.

2. Tap your child’s Student Profile (the initials in the blue circle).

3. Select Makeups to see your available tokens.

4. Tap the dropdown arrow on your Current Location Makeup Tokens and select Use Makeup Token.

5. Select a Makeup Date on the calendar. Note: If no classes appear, check that the date is a day the pools are open (e.g., a weekday).

6. Use the filters to select the correct Program, Session (Term), and Level (e.g., Crayfish).

7. Choose an available class and tap Use Token.

8. Once booked, the token will move to the Pending section. After the lesson is attended, it will move to Spent.
   

or Watch a Video Tutorial

Important Rules for Makeup Tokens:

• Expiry: Tokens expire 60 days after they are issued.

• Rolling Over: You must be enrolled in the following term to use tokens that roll over across terms.

• Cancellations: If you cannot make your booked makeup lesson, notify Swim Waipa so they can return the token to your "Current" list.

• Limits: You receive 8 tokens per calendar year (roughly 2 per term).

• Policies: Tokens cannot be exchanged for credits or refunds.

Not sure where to find what you're looking for? Use this quick overview to navigate your dashboard and manage your account:

• Book a Class: Go to the Bookings tab.

• Track Progress: Check Recent Activity on your Dashboard.

• Check Credits & Payments: Look under the Account tab.

• Absences & Makeups: Tap your Child's Profile within the Account tab.

Policies & News: Tap the More (...) menu in the bottom corner. or watch the Video Tutorial